HIGH VIeW

HORSE COMPLEX

  Phone Sonja: 0409 291 494            237 Illowa Rd, Illowa, Vic, 3282             enquiries@highviewhorsecomplex.com.au

Terms and Conditions for Holiday-Makers

NO SMOKING inside any of our Cottages or Lodges and not in any area under the roof of the arena/ stables building or any other building.

Payment Policy

We require a 50% deposit to secure all bookings, this applies to both your own and your horses accommodation. The balance is due on or prior to arrival.

Horses

We can arrange shavings/ straw/ hay and feed and various hay types (e.g. lucerne, oaten, pasture) for your horse by prior arrangement.

Our property can be subject to strong cold winds and extreme temperature fluctuations, especially through the winter months. Please ensure that you bring sufficient rugs appropriate to coastal, changeable conditions. Fly veils/ masks are also recommended for the summer months and may be required for beach and dune riding.

We ask that all horses be recently wormed prior to arrival at High View.

Arena Use

Please refer to the general Terms and Conditions for rules regarding arena etiquette and conditions of use.

Children

There inherent risks with having children present around horses and horse activities, both for the children and for the riders of horses unused to the particular pitch that children can use to communicate and the speed with which they can move! Please instruct your children on the following rules for their own safety and the comfort and enjoyment of all our valued clients.

We ask that all children under the age of 12 be supervised by a non riding adult around the entire interior of the arena and stable buildings and around the carpark/ float/ yard area to the front of the arena. Children are welcome to explore our entire property with the exclusion of these two areas.

Children are not permitted into horse paddocks without adult supervision and permission from the enclosed horses owners.

Pet Policy

We welcome well behaved dogs to our property as we are firm believers that pets are part of the family and why should they miss out when you go on holiday? Dogs must be supervised by a non riding adult at all times and must not be left unattended inside any of the lodges or cottages. During the winter months dogs are permitted leash free on some beaches so it is possible to take your dogs with you when you ride to the beach. Please ask for further details.

We do ask you to understand that we have other guests staying in the cottages who may dislike pets in their homes. Our furnishings and interiors are of a standard that we want to maintain and so it is vital that pet owners abide by our policy to ensure that the comfort and quality of stay for all of our guests is attended to.

• Pets must be in general good health, be currently vaccinated and be free of fleas and intestinal worms.
• We can only accommodate a maximum of one large or two small dogs per cottage or lodge. Please discuss your requirements with us if you are at all concerned.
• Whilst walking around our property dogs must be kept on leash for the comfort and safety of other guests, our animals and visiting horses.
• Pets are allowed inside the cottages and lodges but must remain on the floor, not on the furniture or beds.
• Please bring your pets own bedding and food/ water dishes
• Pets must not be left alone at the cottages or lodges, please take them with you.
• Kindly pick up your dogs droppings around the property and whilst out and about on our local beaches and walking trails.
• Please wash and towel dry or brush off your pets before entering the cottages or flats after trips to the beach or if they get grubby around the farm (rolling in unmentionable things!!)

Cancellation

Any cancellation of bookings must be made at least seven days prior to check in to avoid payment of a 50% cancellation fee. Later cancellations will only have their deposit refunded in extreme circumstances.